Search results for “The case against iso 9000”

In Pursuit of Quality: Case Against ISO 9000An attack on ISO 9000. John Seddon argues that the ISO standards are not delivering the improved quality they promise, and that in most cases they are actually damaging the companies that have implemented them. Seddon argues that the command-and-control ethos that pervades the ISO way of thinking is precisely what most companies do not need. In its place, Seddon shows how real quality can be achieved in businesses today by viewing the organization as a system and focusing on continuous improveme…

The Case Against ISO 9000ISO 9000 is an international Standard. It claims to be a standard for quality management but John Seddon argues it has nothing to do with quality, being based on entirely different theory. Organizations register to ISO 9000 because they are obliged to – market-place coercion works on the principle of “you comply or we won’t buy”, and registration is no guarantee of quality. In this attack on one of the sacred cows of business today, John Seddon shows how the ISO standards are not only failing to…