Search results for “Quality management creating and sustaining organizational effectiveness”

Competitive Advantage: Creating and Sustaining Superior PerformanceThe essential complement to the pathbreaking book Competitive Strategy, Michael E. Porter’s Competitive Advantage explores the underpinnings of competitive advantage in the individual firm.Competitive Advantage introduces a whole new way of understanding what a firm does. Porter’s groundbreaking concept of the value chain disaggregates a company into “activities,” or the discrete functions or processes that represent the elemental building blocks of competitive advantage. Now an essential part …

Quality Management (2nd Edition)Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization’s value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to co…

Quality Management: Creating and Sustaining Organizational Effectiveness Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, deli…

Creating and Sustaining Highly EffectiveLean standardized work is a comprehensive tool enabling safe and efficient production of high-quality products. As such, it is at the foundation of 21st-century operational problem solving and technology advancement. Most companies have implemented standardized work as part of a transformational strategy but, more often than not, such efforts have fallen far short of expectations. This book helps to explain why. More importantly, it provides practical, easy-to-follow guidance on how to develop a…

Collaboration Handbook: Creating, Sustaining, and Enjoying the JourneyThis is your complete guide to putting together a collaboration that gets results! You’ll see how to get a collaboration going, define the results you’re after, determine everyone’s roles, create an action plan, and evaluate the results. Includes a case study, worksheets, and special sidebars with helpful tips such as what to do at your first meeting….

The Workforce Engagement Equation: A Practitioner’s Guide to Creating and Sustaining High PerformanceThe Workforce Engagement Equation is for the hands-on leaders engaged in the frontline of affecting change―those who bear the scars of past failed initiatives yet continue to persevere. Describing the science behind the “Art of Managing” process improvement, it will help you bridge the gap between strategy and tactics and allow you to take concrete action to control ongoing operations sustainably. This step-by-step guide lays out the principles, tools, and techniques that have proven effectiv…